Transfer express9/21/2023 ![]() ![]() If this doesn’t work we offered to send a call tag so she is not responsible for shipping the transfers back AND we can do further testing. That way if we can try and get the transfers to work w/o a delay. We then e-mailed the customer reviewing application instructions advising her to press them at 370 for 4 seconds or 350 for 8 seconds prior to sending the transfer back to see if that will help the situation. At this time we wanted to talk to her via phone so one of the supervisors reached out to her several times, attempting to rectify the situation and requested a call back to go over application instructions so we can fix this ASAP. *******responded to our e-mail around 10:44 am expressing her frustration and felt it was unfair she had to pay for a new order and the cost of shipping for testing. Also unfortunately, the pictures provided to us do not provide enough information to determine if the transfers are bad. We sent an e-mail, on 02/26 9:58am, reassuring *******that once we test the transfers in house and deemed them defective we are willing to credit her in full for the transfers. One of the supervisors, Don, reached out to ******* on 02/26 9:58am and below is what happened: The benefit is for this company.not the customer. Instead of doing what's right and assisting one customer others may read this and then may decide to not do business which is Bad for Business. Other reviewers online have had other bad customer service experiences as well. I highly doubt that because your business practices are currently WRONG! We don't have a problem admitting when we are wrong. Never mind that I had already messed up like 5, 6, 7 garments already. 1-2 days for them to test, 1-3 days for creation of more transfers and then shipping to me. About 3 days to get my paid package to them. This is possibly the worst customer service that I have received in a long time. If and ONLY IF they deem that the transfers were wrong then I would get a credit for the transfers for a future order. While they are testing, I am free to purchase more transfers AT COST while I wait.ģ. They would like for me to get together a package and pay to have these items sent back to them.Ģ. Please send to us a few of their transfers along with a garment type that I use AT COST TO THEM FOR TESTING. Instead of this company doing the right thing and offering to receive the bad transfers and re-do them (WAS NOT ASKING FOR A REFUND) they said this:ġ. The images I showed CLEARLY displays what I was talking about. So someone emails me and asks me to submit proof by uploading an attachment to their resolution center, which I did. I would have expected someone to say "Your issue is important to use, it has been routed to the appropriate team and they will get back with blah blah blah. How would the first personal response to a Customer who is visibly upset be just 'that'. As someone who has been trained in customer service, that was my first red flag. They opened at 8am and I reached out at 9 am anxiously expecting a response and was just told that my inquiry had been sent to another team and they had just opened an hour ago. I didn't expect a response however until Monday morning. I emailed them 10 minutes after closing and expressed my anxiety about the bad transfers that I received. I mean they were horrible and not something at all I would give to someone. The transfers that I received did not peel off correctly, did not leave a sharp look as before, you could see right through the images. My heat press settings did not change, but why would they, everything was perfect before. The transfers that I received were not of the same quality as the previous transfers. All good things came to and end very quickly. I was so impressed with them that I re-ordered from them. The customer transfers were seamless and worked perfectly on my garments. The first time that I ordered from Transfer Express, I had zero complaints. ![]()
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